Shipping Policy

Where do you deliver to?

We work with a number of delivery partners and courier companies in order to deliver nationwide; in some cases this may be handed to a third party to ensure remote areas can be accommodated. Your order will be delivered to the delivery address provided by you during the checkout process.

Alpha Lighting and Electrics offers free shipping on all orders over $200 within Metro Areas of Brisbane, Sydney, Melbourne and Adelaide (within a 50km radius of capital cities). We also offer free shipping on orders over $500 for customers from Western Australia, Tasmania, Northern Territory, and any regional or remote areas within Australia. These areas are not covered in the Free Shipping offer, and the applicable delivery fee will be confirmed at the time of checkout. 

There are a small number of oversized items that we stock, that are not covered by our Free Shipping Over $200 policy. The cost of moving these extremely large items around the country is prohibitive at times so we have excluded them from the policy.

How long does my delivery take? 

We process all orders on the same day they are received. Generally, customers in NSW/VIC/ACT/QLD will receive their in-stock goods within 4-7 business days. Please allow a further 2 days for delivery to other states or regional areas. More detailed information is available at checkout depending on the region in question. 

Can you ship to a PO Box, or Parcel Locker?

We ship all of our orders via registered couriers. For your security, and peace of mind, all deliveries must be signed for when received. Unfortunately this means that we can't ship orders to PO Boxes, or Parcel Locker addresses. Contact us on 1300 344 829 if you have any questions. 

We Dispatch on multiple courier services Monday to Friday. Orders placed on weekends / public holidays will be processed on the next business day.

Please note that products come from different warehouses so there may be a delay between recieving different items from the same order.


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